contact details

3351 Regal Drive, Alcoa TN 37701

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Lisa RussellContracts Manager

Areas of Expertise:
  • Contracts performance
  • Customer Satisfaction
  • Business process improvement
  • Fire alarm monitoring agreements
  • Fire alarm inspection and testing agreements
  • Fire alarm maintenance agreements
Education:
  • MBA, Rotterdam School of Management, Erasmus University
  • BS, engineering, Technical University of Denmark
  • MBA, Rotterdam School of Management, Erasmus University

Lisa has held several roles within Gallaher over the years, initially as a combination HR/AP/Payroll Administrator, but was promoted to Install Manager in 2014. She assumed the role of AR Administrator in 2016 and stepped into her current role in 2017. She is currently responsible for ensuring Gallaher customers are provided all of the services and benefits in each contract in a timely and satisfactory manner. Lisa takes personal pride in ensuring her department runs with efficiency and delivers on the Gallaher promise of customer value and satisfaction.

Gallaher offers several service contracts that cover not only alarm monitoring, but maintenance, and inspection and testing as required by NEC and other regulatory authorities.

Lisa has worked and lived in the greater Knoxville area for many years, and currently resides with her family in Greenback, TN.